What it's for
Handling the questions that fall outside your control set — which happens on nearly every real questionnaire, because every enterprise writes their own.
When you use it
When a questionnaire answer comes back needs review or low confidence and you'd rather have an expert answer than write one yourself.
What's on the screen
A queue of escalations, each showing the question, which questionnaire it came from, status (open with SLA / answered / closed), the timestamp, and either the expert's answer or a form to enter one.
How it works
Ask an expert on a flagged questionnaire answer creates an escalation with a 48-hour SLA and sends a notification (when Resend is configured).
When an answer is submitted, two things happen: the escalation closes, and the answer is written into your answer bank as a verified entry. The same question never escalates twice — that's the compounding loop.
In this build the queue is answerable by you or your own expert. In a production deployment it routes to a vetted compliance-expert network.
Gotchas
- Set up email notifications, or escalations sit unnoticed while the SLA runs.
- Answers go straight to the bank — write them as you'd want them reused.
- Scale plan only. On Core the button shows a padlock.
Related
Fix failures and escalate hard questions · Build your answer bank